FAQ
If I make a mistake on my order place through the Website, can I cancel or change it?
An order submitted through our Website cannot be updated or cancelled. As soon as you confirm the order, it proceeds directly to our order fulfillment center. If you do find a mistake with your order, please call Customer Care as soon as possible. We will gladly assist you with returning and replacing the incorrect items.
Does Glyder accept PayPal?
Absolutely! You may select the PayPal option during the check-out process. Note: Please review the shipping address used in your PayPal account. This address will be applied by PayPal to your order.
What are your shipping options?
We offer UPS Next Day Air, Next Day Air Saver, 2nd Day Air, 3 Day Select, Expedited Shipping, and UPS Ground, visit our Policies page.
What is the difference between UPS Ground and Expedited Shipping?
Expedited Shipping is a ground shipment, but it is processed the same business day (if ordered before 12 noon, CST) or the next business day (if ordered after 12 noon, CST). UPS Ground takes 1-3 business days to process. Expedited Shipping saves up to 3 business days in processing time. Any Expedited orders placed over the weekend or after 12 noon CST on Friday will be processed on the next business day (Monday). The day an item ships does not count as a transit day.
I'm in the military. Will you ship to a military address?
Absolutely! And thank you for your service to our country. A Customer Care Specialist will gladly assist you in placing your order. You can also email your order to support@work-sweat-play.com.
Can I track my order?
As soon as your order ships from our warehouse, a tracking number will be generated and sent to the email address on your account. Using this number, you can track your order on www.UPS.com.
Do I have to sign for the package when it is delivered?
We do not require a signature on our packages. Typically, UPS will deliver the package at the address provided. Some residences/businesses are located in an area where UPS will not drop off packages. We recommend speaking to your local UPS driver to arrange proper delivery.
How does your shipping pricing work?
Shipping costs are based on the method of shipment, your location, and the weight of the packages.
What forms of payment do you accept?
Glyder accepts Visa, Mastercard, Discover, and PayPal.
How long is your warranty?
Most of our products carry a 30 day warranty for manufacturing defects except as noted below. Providing the item shows no signs of abuse, we will replace or repair the item at our discretion.
- Closeout items are provided as-is with no warranty.
- Pants do not have a warranty period, due to the nature of their use.
How do I return or exchange an item?
A Customer Care Specialist can provide you with a Return Authorization Number (RMA). This number must be written on the returned box. Items being returned must be in new condition.
What if I received the wrong item or a damaged item?
While we strive for accuracy, mistakes sometimes happen. Please accept our apologies. A Customer Care Specialist will gladly assist in resolving the issue. In the case of a damaged item, we may ask for your assistance in emailing us a photo of the item.
What is your Return Address?
Glyder Returns
202 Boombah Blvd.
Yorkville, IL 60560
When I return an item, how quickly will I receive my credit?
Typically, refunds take 3-5 business days to post to your account after we process the refund. Some banks, however, may take longer to process the transaction. Please check your credit/debit card statement.
Does Glyder offer any Military Discounts?
Our goal is to always offer the lowest price. At this time, we do not offer military discounts.
Is there anywhere on the website to see my previous orders or to check the status of an order?
A Customer Care Specialist will gladly help you with your order history or the status of a current order. Currently, this information is not available on the Website.
How do I change my account information or email address?
To update your account information, please contact a Customer Care Specialist.