Glyder FAQ's


If I make a mistake on my order place through the Website, can I cancel or change it?

An order submitted through our Website cannot be updated or cancelled. As soon as you confirm the order, it proceeds directly to our order fulfillment center. If you do find a mistake with your order, please call Customer Care as soon as possible. We will gladly assist you with returning and replacing the incorrect items.

Does Glyder accept PayPal?

Absolutely! You may select the PayPal option during the check-out process. Note: Please review the shipping address used in your PayPal account. This address will be applied by PayPal to your order.

What are your shipping options?

We offer FedEx Flat Rate, FedEx Ground, FedEx Express (3-Day Shipping), FedEx 2-Day Air, FedEx Standard Overnight (Delivery, End of Next Business Day), FedEx Priority Overnight (Delivery by 10:30am, Next Business Day) FedEx First Overnight (Delivery by 8am, Next Business Day).

I'm in the military. Will you ship to a military address?

Absolutely! And thank you for your service to our country. A Customer Care Specialist will gladly assist you in placing your order. You can also email your order to

Can I track my order?

As soon as your order ships from our warehouse, a tracking number will be generated and sent to the email address on your account. Using this number, you can track your order on

Do I have to sign for the package when it is delivered?

We do not require a signature on our packages. FedEx will deliver the package at the address provided. Some residences/businesses are located in an area where FedExwill not drop off packages. We recommend speaking to your local FedEx driver to arrange proper delivery.

How does your shipping pricing work?

Shipping costs are based on the method of shipment, your location, and the weight of the packages.

What forms of payment do you accept?

Glyder accepts Visa, Mastercard, Discover, American Express and PayPal.

  • Closeout items are provided as-is with no warranty.
  • Pants do not have a warranty period, due to the nature of their use.

How do I return or exchange an item?

A Customer Service Representative can provide you with a Return Authorization Number (RA #). This number must be written on the returned box. Items being returned must be in new condition.

What if I received the wrong item or a damaged item?

While we strive for accuracy, mistakes sometimes happen. Please accept our apologies. A Customer Service Representative will gladly assist in resolving the issue. In the case of a damaged item, we may ask for your assistance in emailing us a photo of the item.

What is your Return Address?
Glyder Returns
15405 Red Hill Avenue, Suite A/B
Tustin, CA 92780

When I return an item, how quickly will I receive my credit?

Typically, refunds take 3-5 business days to post to your account after we process the refund. Some banks, however, may take longer to process the transaction. Please check your credit/debit card statement.

Does Glyder offer any Military Discounts?

Our goal is to always offer the lowest price. At this time, we do not offer military discounts.

Is there anywhere on the website to see my previous orders or to check the status of an order?

A Customer Service Representative will gladly help you with your order history or the status of a current order. Currently, this information is not available on the Website.

How do I change my account information or email address?

To update your account information, please contact a Customer Service Representative.